The HyperX NGENUITY program offers you to personalize the most available HyperX-compatible peripherals. It’s powerful yet very convenient to use and ensures flexibility while tweaking lighting, scripting and saving macros, button binding, etc. But the most common use of this program is changing the lights on your HyperX-supported products.
But recently there are numerous complaints getting noticed on various forums and social media platforms against the NGENUITY program as it isn’t detecting compatible HyperX devices including keyboards. It’s assumed that the improper optimization of this program is responsible for creating this issue. But is it so?
Concerning this situation, we’re here with broad information about why is this happening and how to get rid of it. So, stick to us till the end.
Why Is HyperX NGENUITY Not Detecting Your Keyboard?
The fact is this HyperX NGENUITY program isn’t correctly optimized yet. Therefore, it still isn’t compatible with all available HyperX peripherals. As a result, the customers, whose HyperX peripherals aren’t getting detected by the program, are getting outraged. This way their overall experience of using a HyperX product gets ruined. The same is happening in your case with your keyboard.
Obviously, it’s so frustrating, especially when you have special plans to do with the keyboard. And that’s why we’re now about to share all the relevant fixes that’ll let your NGENUITY program detect your keyboard.
How Do You Solve HyperX NGENUITY Isn’t Detecting Your Keyboard Issue?
There are a few simple and effective methods to solve this issue. Just make sure to apply them properly as instructed. So, without any further ado, let’s get into them.
Fix 1: Basic Troubleshooting
It’s always better to start with basic troubleshooting as they take less time and are efficient for determining whether the fix gonna be simple or not. So –
Step 1: Make sure that any KVM switches or USB hubs aren’t the cause of this problem.
Step 2: Connect your keyboard to another USB port and check if the issue gets solved (USB 3.0 will be a great option).
Step 3: Verify if other peripheral device software is creating this problem. Try deactivating them and check if the issue resolves.
Step 4: Simply restart the PC so that any crash in the program gets resolved.
Fix 2: Confirm Peripheral Compatibility
It has been found that after getting an update, the HyperX NGENUITY program starts avoiding detecting some peripherals while being the latest version. Unfortunately, your keyboard may have enlisted in that list, so your program isn’t detecting it. Therefore, you need to make sure whether your keyboard is still HyperX-compatible or not. Check this link to verify this matter.
If you can’t find your device there, you must return to the earlier version again to use your keyboard by detecting it. And if you can’t recognize your keyboard, it’s always better to utilize an older version.
Fix 3: Verify Recently Added Peripherals
When you add any new peripherals to your PC, programs regarding them can possibly prevent the NGENUITY program to work properly and make your keyboard undetectable to it. Hence, remove those peripherals and see if the issue is gone. Moreover, you can check for any effective software patches online that can help in this case.
Fix 4: Deactivate Problematic Programs
It’s quite possible that you have some programs installed or active in your computer system that are conflicting with the HyperX NGENUITY, especially the programs that impede cheating while gaming. So, you should locate such programs along with those additional programs that can control hardware peripherals. And then keep them deactivated until they need to be back in use.
Fix 5: Reinstall the HyperX NGENUITY
In some cases, the corrupted app data are to blame to occur this not detecting issue. That’s why they need to get replaced with fine ones. And the only effective method to do so is to uninstall the HyperX NGENUITY program and then reinstall it.
Simply uninstall the program from the Programs and Features. After uninstalling it, you must check for the HyperX-related data in the %AppData% and HKLMSoftware directory and delete them at once. This way you can successfully remove the NGENUITY program entirely.
Now, restart the PC and after booting up, install the fresh, latest version of the program.
Fix 6: Install a Fresh Operating System
Sometimes there’s a problem with the HyperX program itself that is caused by partitioning your hard drive and installing the operating system on a different partition, upgrading the program or any program materials, removing any program materials, or making numerous modifications. And that’s the time when the program gets messed up and can’t detect HyperX peripherals as it should.
No matter what’s the actual cause in your case, you can surely give this method a try. Download a latest and fresh copy of an operating system that you prefer and install it by following the prompts.
Fix 7: Ask for Technical Support
If these aforementioned methods fail to solve the issue, it’ll be wise to ask for technical support. You can contact the HyperX NGENUITY software support team via phone call or mail, which you can get from their official webpage.
Frequently Asked Questions (FAQs)
How do I connect my HyperX keyboard?
The process is pretty simple. First, connect your HyperX keyboard to the Mini USB connector. After that, connect the connector to your PC. That’s it. For utilizing the secondary features, make use of Fn and any function key simultaneously.
How do I factory reset my HyperX keyboard?
The factory reset method for most HyperX keyboards is the same except for Alloy Elite and Alloy Elite RGB. You just need to press and hold both Fn and Esc keys simultaneously until you notice that your keyboard’s backlight flashes for once.
Can I use my HyperX keyboard without software?
Yes, you can. Software isn’t mandatory to operate all HyperX keyboards regardless of varieties. They are totally functional straight outta the box. You just need the HyperX NGENUITY software when it comes to customizing or personalizing your keyboard.
As you’ve read this far, the causes and fixes regarding the issue that your HyperX NGENUITY program isn’t detecting your HyperX keyboard should be understandable to you by now. If so, apply the fixes until the issue gets successfully resolved. If you have any more queries, you’re welcome to knock us in the comment section.