When it comes to cooling solutions, the H100i Pro is a popular choice. Designed and produced by Corsair, it is known for its efficient cooling performance. And to add the cherry on top, the RGB lights are customizable as well. Furthermore, using the iCUE app, users can control and monitor a lot of things, including the cooling system, RGB lighting, etc.
Sometimes though, the iCUE software fails to detect the H100i cooler. In this article, we will provide detailed troubleshooting on how to address the issue and fix it when the H100i is not detected by the iCUE app. Let’s start.
How to Fix the iCUE App Not Detecting H100i Cooler
To get the iCUE app to detect your H100i cooler and regain full functionality, here’s what you need to do. Remember, you don’t have to try everything. Go through them one by one until you find a solution.
Fix 1: Double Check the Connections
First of all, make sure that the H100i cooler is properly connected to your motherboard. Connect it to the CPU fan header of your motherboard. Also, the H100i Pro has a USB cable that connects to a USB header on the motherboard. Make sure to connect the USB header as well. If it was already connected, try a different USB header.
Fix 2: Check for iCUE Update
If all the connectors are properly connected and secure, make sure that you are running the latest version of the iCUE app. To do so, check for updates and install if you find any. An outdated iCUE app is often the culprit behind the H100i cooler not getting detected.
Fix 3: Restart Everything
Sometimes, a simple restart of the iCUE software and your computer can help resolve detection issues. Close iCUE, restart your computer and then relaunch iCUE and check if it can detect the H100i cooler.
Fix 4: Update Motherboard BIOS and Drivers
Sometimes outdated motherboard drivers as well as BIOS are responsible for this issue. To fix it and make the iCUE detect your cooler, update your motherboard and USB drivers. Also, check for any BIOS updates as well. Most of the time, this fixes compatibility issues.
Fix 5: Disable USB Selective Suspend
The USB Selective Suspend is a Windows feature that can potentially interfere with USB devices and their detection. So, you should disable it. To do so, go to “Power Options” > “Change plan settings” > “Change advanced power settings” > “USB settings” > “USB selective suspend setting,” and set it to “Disabled.”
Fix 6: CheckH100i Pro Firmware Updates
To keep the cooler up to date and compatible with the latest hardware and to fix any potential issues, Corsair occasionally releases firmware updates for their devices. Check Corsair’s official website or iCUE software for any available updates for the H100i Pro.
Fix 7: Restart iCUE Service
You also have the option to manually reactivate the driver. To do so, restart your computer and do the following:
- Launch iCUE.
- Access the Settings icon located in the upper right corner.
- Select the Restart button next to the option labeled Restart iCUE Service.
Fix 8: Check if the H100i Pro is Detected as a USB Device
If none of the troubleshooting steps work for you, it’s possible that your computer is not detecting the H100i Pro cooler at all. To check it, you can use tools like USBDeView. Download it from this link and install it. Then open the app to check if it can detect your H100i Pro cooler among other USB devices. If it can’t, you may need to contact your seller, as the device is possibly faulty.
Alternatively, you can also contact Corsair customer support and inform them about the issue.
People Also Ask For
Why is my Corsair H100i Platinum not lighting up?
If the RGB on your H100i Platinum isn’t functioning, make sure that all the cables are securely connected to the cooler and are properly plugged in. This includes ensuring that the SATA power plug is connected to your PSU (Power Supply Unit) and verifying if there’s a USB cable linking the cooler to your motherboard.
Why is iCUE not detecting my RAM?
If iCUE fails to detect your RAM and a simple PC restart doesn’t solve the problem, there’s a possibility of a software conflict. If you have other software controlling RGB and hardware components, it could potentially cause the Corsair interface drivers to become inactive.
To Sum Up
When your iCUE program is not detecting the H100i Pro, it’s usually a hardware issue. Reconnecting the cables, including the USB, fixes it nine times out of ten. However, it can also happen due to software issues and conflicts. So, check if other programs are interfering with the iCUE program. Make sure to keep everything, including your Windows and the iCUE app, up to date. When nothing works, contact your seller or Corsair customer support.
Thanks for reading.
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